After a recent update Outlook desktop app not displaying the email body, which is confirmed by Microsoft itself, that it’s a known issue.
We’re investigating an issue with email message visibility in Outlook. Outlook on the web appears to be unaffected. More details can be found under EX255650 in the admin center.
— Microsoft 365 Status (@MSFT365Status) May 11, 2021
Let’s see if we can fix that.
As it happened because of an update, we will simply roll it back to an earlier version i.e. 2103 with the help of CMD.
Open CMD as admin
If you already know how to open cmd as ad administrator you may skip the step. For those who don’t it please follow.
- Click on the Windows start menu, and start typing CMD
- When you see “Command Prompt” in the search result, right-click on it and click on Run as administrator
- Allow the User account control prompt, and a black Window pops up
Copy and paste the following command one by one and press enter in the command prompt.
cd “C:\Program Files\Common Files\microsoft shared\ClickToRun”
officec2rclient.exe /update user updatetoversion=16.0.13901.20462
This will start rolling back Office to version 2103, once done, click on Finish.
Start Outlook and Outlook not displaying email body problem should be fixed now for some of you.
This should fix the issue for you now where Outlook not displaying the email body, if not wait till there is any update from Microsoft.
Looking for Pro Outlook Support, Contact us here.
See more on how to repair Office.